Top 10 Auto Insurance Companies In The U.S
Get Reviews & Quotes The Top 10 Auto Insurance Companies In The U.S
- State Farm, 18.3%
- Berkshire Hathaway, Inc. (Geico), 11.4%
- Allstate, 10%
- Progressive, 8.8%
- Farmers Insurance, 5.3%
- USAA Insurance, 5%
- Liberty Mutual, 5%
- Nationwide, 3.7%
- American Family, 1.9%
- Travelers, 1.7%
Taking Care of Customers
Customer satisfaction rates vary for the largest Top 10 Auto Insurance Companies. J.D. Power surveyed auto insurance companies and found that shopping experience and claims experience were the greatest influencers of customer satisfaction.
Tight Competition Between Large Companies
According to the J.D. Power report, Erie Insurance and Liberty Mutual are tied for providing the most satisfying purchase experience, followed by The Hartford in third place. All three of these auto insurance companies achieved J.D. Power’s highest satisfaction ranking, “Among the best.” Of these three, only Liberty Mutual ranked in the top ten for market share.
Taking Care of Claims
The J.D. Power survey indicates that, in general, the largest auto insurance companies are not garnering the highest customer satisfaction rankings for claims experience. While a few perform very well, others do not.
Advantages of Top 10 Auto Insurance Companies
Large insurance companies of course offer a variety of advantages, including:
- 24/7 service
- Broad geographical representation
- Many coverage options for all kinds of drivers
- Financial strength
- More ways to contact them and make claims
- Online shopping with numerous ways to get quotes and buy coverage
Advantages of Small/Medium Size Auto Insurance Companies
Small to medium size insurance companies also offer advantages and should be seriously considered if they offer the coverage you need at a competitive price.
- Personal customer service
- Local or regional specialization/expertise
- Competitive rates
- Special discounts
- Special coverage for certain types of cars or drivers
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